Care Navigation - Here Now!
Our receptionists are here to help you get to the right service. Please don't be offended if they ask what the problem is when you call to make an appointment.
The receptionist might suggest other professionals that could help you better such as:
- Family services
- Support groups
Take part in a survey
Healthwatch Staffordshire is undertaking a study on behalf of the 4 South and East Staffordshire Clinical Commissioning Groups to find out about Patient’s views of Active Signposting (also known as ‘Care Navigation’). The purpose of this is to inform an evaluation of this way of working and help to improve this for patients in the future.
Please help us and have your say by completing the short survey by following the link below: https://engagingcommunities.researchfeedback.net/s.asp?k=157164154928
It’s that time of year where viruses like to come out and play havoc with our health. We are contacting patients who are eligible for Flu and Shingles vaccinations.
The injected flu vaccine is offered free of charge on the NHS to people who are at risk.
This is to help protect them against catching flu and developing serious complications.
You should have the flu vaccine if you:
- are 65 years old or over
- are pregnant
- have certain medical conditions
- are living in a long-stay residential care home or another long-stay care facility
- receive a carer's allowance, or you're the main carer for an elderly or disabled person whose welfare may be at risk if you fall ill
You're eligible for the shingles vaccine if you are aged 70 or 78 years old.
In addition, anyone who was previously eligible (born on or after 2 September 1942) but missed out on their shingles vaccination remains eligible until their 80th birthday.
When you're eligible, you can have the shingles vaccination at any time of year.
The shingles vaccine is not available on the NHS to anyone aged 80 or over because it seems to be less effective in this age group.
From the 1st of September 2018, in addition to the Practice's normal opening hours, you can also book an appointment to see a local clinician in the evenings between 6:30pm to 8:00pm, or on Saturday and Sunday at locations across Lichfield and Burntwood. GP practices are working together to provide Extended Access appointments to our patients. this means that your appointment may be with a different GP or health professional based in a different location or Practice than you are used to, and some of these appointments are telephone only. These appointments are pre-bookable by contacting the surgery during our normal opening times. When you call, our receptionists will be able to help you find a suitable appointment.
Thank you to all the patients who attended their appointments in the month of October 2019. Unfortunately 420 appointments were wasted due to non-attendance.
If you are unable to keep your appointment, please let us know as soon as possible so that we are able to offer it to someone else.
Your co-operation is much appreciated.