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Letter from the Staff

The Partners, Doctors, clinical staff and support staff at Darwin Medical Practice very much care about the service and care we provide to our patients.  This year has been a particularly challenging year for staff and patients alike as we have felt the effect of Covid in our personal and work life.  We have all had to change the ways we do things as we respond to keep one another safe from the virus which has had a significant impact on people locally and across the world.

Please be polite and respectful, the GPs, clinical staff and practice team are available and working hard to support you, your family and friends health and care needs.

We are delighted to be undertaking the largest vaccination programme in the history of the NHS. We are balancing this programme with continuing to be open and managing your other clinical needs. Please do be reassured that if you need medical attention, we are here for you and will determine how to best support you, based on your symptoms

We appreciate it is not always easy getting through to us by telephone and for many of you this has been the main way to communicate with us.  We have set up new systems to enable us to support you in different ways including emails, online consultation forms, text messaging, NHS app and Facebook.

We have asked that you only come into the surgery when you have an appointment, this is so we reduce the risk of the virus to you and other patients.  Our waiting rooms have patients waiting, some of whom are very poorly and we are doing the best to protect them.

General practice remains open and continues to work differently to keep patients safe. Although lockdown restrictions are lifting across England, social distancing remains in place across all healthcare settings.  This means that face to face appointments will take place for those who need them alongside telephone and video consultations. 

When contacting your US practice, you are likely to be asked to provide a short description of your symptoms by the Reception team. This information will be held in the strictest of confidence and will help them to direct you the most appropriate service and to the most suited member of the healthcare team. 

We know some of you are anxious and frustrated by the restrictions we face at these times, we are here for you and want to help you.  Our staff are working to the guidelines that are set and have become upset when some patients for whatever reason have become agitated and not very kind towards them.  We ask that you try and understand the challenges facing us all at this time and if you do feel cross or frustrated that you don’t take it out on the staff.

If you are asked to attend a surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.

We may not get some things right all the time, and in these instances we have a complaints process where we will look into issues raised and respond to you.

 

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