Welcome to The Darwin Medical Practice
Letter from the Staff
The Partners, Doctors, clinical staff and support staff at Darwin Medical Practice very much care about the service and care we provide to our patients. This year has been a particularly challenging year for staff and patients alike as we have felt the effect of Covid in our personal and work life. We have all had to change the ways we do things as we respond to keep one another safe from the virus which has had a significant impact on people locally and across the world.
We appreciate it is not always easy getting through to us by telephone and for many of you this has been the main way to communicate with us. We have set up new systems to enable us to support you in different ways including emails, online consultation forms, text messaging, NHS app and Facebook.
We have asked that you only come into the surgery when you have an appointment, this is so we reduce the risk of the virus to you and other patients. Our waiting rooms have patients waiting, some of whom are very poorly and we are doing the best to protect them.
We have not closed our doors to our patients, since the first lockdown we have changed our way of working where our reception team book telephone appointments for you with a clinician and the clinician will then invite you back if they need to see you face to face. The clinician may also carry out a video consultation if you have suitable technology at home. We and all other practices have been asked to change our way of working by the Government and we following the guidance set out by NHS England in how we deliver services whilst keeping staff and patients safe.
We know some of you are anxious and frustrated by the restrictions we face at these times, we are here for you and want to help you. Our staff are working to the guidelines that are set and have become upset when some patients for whatever reason have become agitated and not very kind towards them. We ask that you try and understand the challenges facing us all at this time and if you do feel cross or frustrated that you don’t take it out on the staff.
We may not get some things right all the time, and in these instances we have a complaints process where we will look into issues raised and respond to you.
We will get through this time and with a vaccination on the horizon we feel there will be a return to a normal however, for now please work with us to keep patients and staff safe.