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New Phone System Going Live on Thursday 30th May!

We are excited to announce that our new phone system will be going live on Thursday, 30th May!
Please be aware that we expect some disruptions on this day as we switch to our new provider. Here are the key points to note:
 
Switchover Details:
- The switchover is managed by BT, and we don’t have control over the exact timing.
- There is a risk that existing calls may be disconnected during the transition.
 
Important Request:
If your call is not urgent, please avoid calling the practice on Thursday, 30th May. This will help us minimise disruptions and ensure urgent calls can be managed more effectively.
 
Thank you for your understanding and patience as we work to improve our service!

New Phone System

Good Luck Dr Young!

Following Dr Young’s retirement from the Practice, we have a thank you book available on reception at Greenwood Health Centre for any patients who wish to write their thanks and well wishes for the future to Dr Young.  Please speak to one of our Reception team at Greenwood Health Centre if you would like to sign the book. 

Are we closing?

We have been asked this question by a few patients and, in short, the answer is no. 

We are aware that the contract held by Burntwood Health and Wellbeing Centre will come to an end on 31.3.24 and are aware that this may mean that patients will register with Darwin Medical Practice.  We review our ratio of clinical staff against patient numbers regularly and increase our staffing levels accordingly as the practice patient list size grows.

We have the room capacity to increase the levels of service that we provide at both our Burntwood branches and at our Lichfield branch and, whilst all NHS services are likely to remain under considerable pressure for the foreseeable future, we will continue to do all that we can to provide our patients with the best levels of service possible with the resources that we have available to us.

 

Waiting Times in the NHS App

While you are waiting for your hospital appointment or treatment, you can now use the NHS App to get the information you need while you wait to be seen.

A new NHS App feature has been launched for patients to view an estimated waiting time for your hospital treatment. You will know you are on waiting list and how long you may have to wait for treatment.

hospital waiting time

Privacy Policy

A new version of the practice's Patient Privacy Policy is now available on our website, which has updated information releating to GP connect, Population Health Reporting and Data for Planning and Research.

NHS England Communications

We wanted to advise our patients that NHS England will be changing the way communications are sent to you. 

Our surgery has been enabled to send messages directly to the NHS app.  Patients will receive messages in this way if they have the NHS app downloaded and notifications switched on. For more information on the use of the NHS app visit:

https://www.nhs.uk/nhs-app/msg-service

Our surgery may continue to send you information by SMS (text) message as well, whilst the NHS transition all messaging to the NHS app.

 

Spire Enquiry - Paterson Independent Inquiry

If you were treated by Ian Paterson and have a question regarding your care, please call the dedicated patient helpline on 0800 085 8130, and speak to a member of the specialist team.  The helpline is in operation between 8.30am to 7pm Monday to Thursday, 8.30am to 6pm Friday and 9am to 3pm on Saturday.  You can also email us at spirecarehelplineianpaterson@spirehealthcare.com 

If you would like confidential support and advice from an independent organsiation, you can also speak to The Patients Associate on 0800 345 7115 between 9.30am and 5pm Monday to Friday.

Burntwood Memory Clinic

Exciting News!

Introducing the Burntwood Memory Cafe - a place for Friendship, Wellness, Fun and support! S tarting January 11th 2024, join us every Thursday from 11am to 1pm at Burntwood Memorial Hall, Rugeley Road, Burntwood, WS7 9BE

Our Memory Cafe is a warm and welcoming space designed for individuals with memory problems or dementia, along with their care providers. Meet others, build lasting friendships and enjoy a unique experience with activities for everyone. Light refreshments provided! 

Have fun, laugh and socialise with interactive music sessions.  It's a fantastic opportunity to connect and share moments. For all dates and further information contact Karen at 07396182357 or email welcome@magnoliafriends.org.uk 

Let's create wonderful memories together 

The Voluntary Car Scheme - Lichfield & Cannock Chase areas

The Voluntary Car Scheme operates across Lichfield & Cannock Chase areas

Now open Monday - Thursday 9:30am - 12:00pm 

The Volunary Car Scheme - Voluntary drivers will collect patients from their homes and drive them to their doctors, dentist or hospital appointments, they will wait up to two hours for them, and then return them back home. 

Anyone requesting the service will be advised of the cost of the journey when they make their booking. 

For more details, please call the office on either:-

Lichfield & Cannock: 01543 303023

Burntwood: 01543 303025

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