Online Consultation

What is the Online Consultation Service?

You can contact the practice online using a secure and confidential form to advise or ask about any symptoms you're having, ask a question or follow up about something. This could be either about your own health or on behalf of someone you care for.

You can use the form to:

Request Medical Advice

This form can be used for any non urgent medical problems

Submit an Admin Query

This includes: fit (sick) notes, test results, prescription requests or anything else admin related

We will then use the information to make sure you get the right help. 

or

Get Online Advice

See NHS advice and guidance on conditions, symptoms and treatments

How Does It Work?

Simply click the Online Consult button at the top of the page, click the correct option relating to your query, fill out the online form and submit your request.

Once your request has been submitted, a memebr of staff will review it within 3 working days, but usually it's much sooner! We will then use the information you have provided to make sure you get the help that's right for you.  

This could be:

  • a face-to-face appointment
  • a phone call
  • a short text message - this may be to advise on action to take or requesting further information

DO NOT USE THE ONLINE FORM IF YOUR MEDICAL PROBLEM IS URGENT

Benefits of Using an Online Consultation Form

An online form is a quick and easy way of letting the surgery know what's wrong or to raise a query or concern. This can help you get the right care when you need it.

It can also be more convenient for some people, for example, if you do not like to use the phone, or you find it difficult to call the surgery because of work or caring commitments.

Consultations by phone or a short text can be more flexible and often mean the clinician can help you sooner.

Online Consultation Form

If you start to feel worse or need urgent care

During Practice opening times

For urgent appointments when the you can call the practice on 01543 682 654

Out Of Hours

For urgent medical help, go to 111.nhs.uk, or call 111 if you cannot get help online.

For emergencies, go to your nearest A&E or call 999 for an ambulance.